"The case file audits were very illuminating and very worrying. The results were not surprising to us, but they highlighted issues in a way we hadn't recognised directly before. The cost analysis was excellent, and the way this information was broken down and presented to us helped us realise where we needed to focus and what we needed to do. The shift in practice is remarkable, we just don't get requests coming to panel for placements anymore and it doesn’t feel like an issue any more in the team."
"They (the social work team) responded really well to you, and you were really very clear and challenging with them. Getting them to listen and accept the need for change was a real turning point in helping us to start changing the culture in the team. I’d love to have you back at some point to review the progress with the team."
Alex Laidler (Head of Service for Adults with Disabilities Southwark Health and Social Care)
"I wanted to use Alder’s appraisal and follow up sessions as an opportunity to create change within the team regarding practice and as a springboard to develop good practice. I benefited immensely from the case file review"
"Alder Advice's candid and frank appraisals of the cases set me thinking on how to do things differently and ultimately to do things better. The one to one discussions with Ellen (from Alder) helped me in terms of my own professional development and showed me that maybe I had lacked guidance and appropriate supervision previously."
Shaun Colman (CTPLD Team manager at South Tyneside)
"The suggestion by Alder Advice that we could both achieve greater VFM alongside improved outcomes for people was highly motivating."
"The fact that the suggestion was backed up by hard objective external evidence as to how we could do things differently to everyone’s advantage …… was hugely persuasive."
"Senior managers and the learning disability community signed up to a detailed action plan to develop a “Progression” model which aims to transform both service delivery and the service offer."
Julie Bateman (Head of Service Development at Suffolk County Council)
“The work Alder delivered for Southwark to transform Commissioning for the 21st Century helped created a new approach to engaging with providers and stakeholders across the Council. It has helped foster a more joined up approach through closer working with colleagues in care management. Commissioners made use of some of the tools devised to analyse particular service areas, identifying key priorities for change and how a ‘burning platform’ for transformation and change could be created without destabilising the local market for social care services."
"Since the work with Alder significant progress has been made by the Council to move away from block contracting for social care services. This has included:
• establishing a nationally recognised ISF (Individual Service Fund) approach to residential and supported living services for people with learning disabilities,
• establishing a personalised approach to voluntary sector day services for older people older peoples day services where older people purchase day centre sessions from their personal budget, and
• work is now well underway to personalise day opportunities for people with learning disabilities."
Jonathan Lillistone (Head of Commissioning – Health & Community Services, at Southwark LBC)
“Working together with various Alder employees on the High Needs project has created a radical transformation in the thinking, practice, confidence and motivation of the practitioners allocated to the team.”
“Starting from a strengths based, progression approach to the re-assessments of our most complex younger adults, supported by robust evidence, has led to significant positive outcomes. It has enabled the practitioners to become more confident to challenge poor and restrictive practices, identify how skills can be progressed albeit at an individual, and ensure value for money and financial savings”.
Maria Faller, High Needs Project Team manager at Northamptonshire
I would definitely recommend Dan Short, Rob Griffiths and Alder Advice as key partners to appoint to support transformational change. Their commitment and approach is highly professional, underpinned by very sound values that matched our organisational ones of putting people who use our services at the heart of our system redesign.
They are able to offer sound analysis, underpinned by knowledge and experience of service systems, and improvement approaches to service efficiency. The insights offered to us from their look into our previous system enabled us to take a whole systems redesign, and through their informed support, having been involved in a number of programmes across England and Wales, we have been able to embark on this with confidence and real ownership.
Their professionalism is impressive and the quality of support offered whilst on-site and off-site is of an extremely high standard. Their ability to genuinely engage the whole staff group has been well acknowledged by our people.
Joyce Lorimer| Integrated Services Manager (Learning Disabilities/ Drug and Alcohol Services / Consultant Social Work Practitioners) | Health and Social Care Moray